Episode 3: Chris Ayotte interviews Kaylajoy on WMUZ Radio

Transcript: welcome back you're listening to the

home and health show here on WMU 1035

the light I'm Chris aot your host this

morning joined by HVAC Barbie ladies and

gentlemen Cayla Joy who is the operator

and owner of RC Heating and Cooling they

service all of Metro Detroit

specializing in residential replacement

and repairs they also offer a lot of

Education through their team Kayla even

has an Instagram Channel she does videos

that help homeown homeowners understand

how to maintain whether it's their

furnace or their air conditioner and you

know we want to continue along this line

of uh tips and tricks and how we can

maintain as homeowners you've got a lot

of great ideas Kayla including like

upgrading the system where necessary

yeah so I always when we go in through

our maintenance and we're able to

maintenance units we're able to catch

any kind of issues for older units ahead

of time so we save headache we save

money because now we can pre-plan the

homeowner can pre-plan the cost of a

replacement the units nowadays are so

energy efficient it's it's crazy to

think how much they can save on their

energy bills not to mention their

utilities some Co consumers DTE they

actually give you rebates they give you

money back for being more efficient

because it uses less energy on the grid

as we all know we sometimes have brown

outs and things like that and just cuz

the energy is being over consumed so

upgrading your system is going to save

money um monthly and you will see it

which is crazy you know it may not be

instant you know but it definitely will

the next three or you know three months

or so when it's running it's also going

to learn your thermostat programming and

it's going to adapt as well it's you

know big computer brain um and I

definitely recommend if you have an

older system if it's you know on its

last leg it's been breaking or you

notice that it's just not working

properly you don't we we'll figure you

know we know if you hear weird noises or

something like that we know it's time

for a new system let's upgrade to a

better system save you money and then we

know the cost ahead of time and as it

gets hotter and more humidity as we kind

of transition from Spring to Summer

there are some other things we can do to

save money and run the system

efficiently including using our ceiling

fans if we have them yes so if you have

ceiling fans you definitely want to use

them you want to circulate the air

throughout your home it'll reduce the

amount of work that your HVAC system is

putting in to um circulate you know your

air flow and then you're using less

energy so you're SA saving money that

way which is great and then it'll work

with your program thermostat or your

Wi-Fi thermostat and it just it reduces

the amount of usage and potential

breakdowns of your your HVAC unit yeah

so I mean those are some powerful ideas

and then you talked about some smart

technology that is becoming more and

more common nowadays even in older homes

you just have to upgrade and these are

amazing to provide more efficiency when

you run your systems absolutely and this

day and age we are instant gratification

people so we want it now we want to be

comfortable now or when I get home I

want it to be perfect um with the new

Wi-Fi thermostats you can have an app on

your phone most everyone has a you know

smartphone so why not have a smart

thermostat or a smart furnace to be able

to um be comfortable so on the app on

your phone you can see the humidity in

your house you can see if you're

humidified is running properly in the

winter you can see if your furnace is on

or off and the temperature in your home

which is crazy to think you know we're

ran by all this but it's also so

convenient and easy to use because most

of the apps are just quick little

buttons and it keeps you comfortable

right and again these are things that

you can point out you can provide you

can upgrade with your team when you come

out and inspect their systems think of a

lot of homeowners out there that just

Kayla have no idea you know the the age

of their system maybe they are replacing

the

filters regularly but beyond that they

don't know what how much life they have

left most people when they call me I say

okay do you how old is the furnace you

know gets me an idea of what kind of

repair that my technician's going to

have to come do and kind of provides

them with what materials or parts that

they're going to need possibly and most

of them are like oh well I actually

don't know which it's okay that you

don't know or it's I believe it's a

original it's real old it looks real old

um and that's okay so when we come out

there to help you we can tell you

exactly the age of your furnace or your

air conditioner and we can tell you what

we think the lifespan is going to be

when we do that maintenance and we

provide that service for you we can tell

you they know my technicians know by the

volage and this the different things the

amperage of your Motors if it's going to

go sooner than later which is really

cool they're just you know it's very

interesting and how we can save time and

money in the future by just proper like

voltage on a motor which still kind of

blows my mind too but yeah and you know

it's important for our listeners to

understand what you all do you've been

in business Allin for what about 35

years RC Heating and Cooling so the

company

what has been in business for 35 years

the original name was Ron's custom

Heating and Cooling worked for him for

about 10 years and then me and my

business partner decided to buy it we're

actually a year and a half in now and we

changed the name to RC to break it down

to residential commercial but also kind

of goes around along the lines of Ron's

custom so we do both and maintenance on

both residential and Commercial so I

have two different teams for that and we

provide all services yeah and um my guys

love to work so which is great how

refreshing is that and they love people

so that they can educate inform and give

them high quality in fact I know you

have some of the highest ratings in the

industry we'll talk about that in a bit

as well but just so that our listeners

understand you've got teams you're

licensed you're certified you've got a

fleet of trucks you service all of Metro

Detroit so this is coming prepared

especially for those that well may try

to take care of things themselves as

homeowners we got a lot of diyers out

there but there are certain things that

professionals should take care of

absolutely I love educating homeowners I

love saving people money I absolutely

want to make sure that you're doing the

little things by yourself so you can

save yourself money unfortunately I have

run into a few problems with homeowners

thinking that they can fix fix it cuz it

looks simple and it's not it's not

really that simple I know the little

things that I can tell you are simple

but when you break in you get into your

unit with your Motors you know you have

two different types of Motors you have a

circuit board there's a lot of different

miscellaneous Parts in there that don't

really look complicated but it is

especially as we're going into cooling

season your air conditioner that is you

know the condenser that's outside that

is like the bread and butter if that

breaks you have no Cooling in your

system and you know that's a costly

repair um free on the refrigerant that

goes around in that is very expensive

the EPA is definitely um keeping it on

the uh up and up and changing it

consistently so that it's you know

efficient and safe for our environment

but but unfortunately that comes with a

cost as well yeah um so I just I love

educating just I can't with those you

know if you notice issues with your HVAC

system or loud noises or bumps or grinds

or any of that stuff turn it off and

give us a call cuz I don't want you to

have an even bigger bill when we get

there yeah I agree and it's so important

because I would imagine you've got a lot

of customers that are probably

overworking overusing their systems and

probably cutting the life of their

system maybe not in half but they are

definitely affecting the longevity

aren't they absolutely so you have a

warranty when you purchase a new system

there is the general manufacturer

warranty is for a furnace it's a

lifetime heat exchanger warranty which

is the burners where the Flames come up

um and then it is 10 years all parts

warranty which includes your Motors and

then generally it's a 30-day labor

warranty we give a one-ear warranty on

that but when you misuse your your units

you're breaking down you're you're

stopping that air flow getting to the

motors and you're breaking them down a

lot sooner so in 10 years or four years

or three years depends on how you're

using your system or how you're not

properly using your system you could

have a costly repair of Labor um because

that motor might be covered but do you

want to replace that motor every two

years every three years I definitely

don't want to charge you to replace a

motor even though the parts covered

you're breaking your system down even

more and more more and then when you

replace that motor it's only warranted

for a year after that because it's a

considered a replacement part so if we

use our systems the way that they're

supposed to be used maintenance our

systems the way they're supposed to be

maintenanced we're not going we're

actually going to keep that 10 years and

not have to replace something which is

amazing and this is why RC Heating and

Cooling and Kayla's team are offering

our listeners some great deals on

maintenance plans they have three

including the performance plan for is

low as $22 a month the piece of Mind

plan that offers a little bit more at

$32 a month and then you've got the

ultimate at $52 a month and the

different services and offerings we'll

get into those details here in our next

segment vary but they really do offer

every homeowner the Assurance of knowing

that you've got somebody in your corner

in RC Heating and Cooling because with

the performance plan for example at $22

a month that's two visits per year that

includes a 21 point safety inspection

which they can tell you how your system

is working and functioning and whether

you're overusing it and then they've got

a one-year replacement parts warranty

they put you on a priority response time

and then you have that purchase acral

system where you're putting $50 as a

credit back into your account every year

which then can be used towards

replacement or repairs

you can learn more at RC heat cool.com

or give Kayla HVAC Barbie a call today

at RC Heating and Cooling at 586

991

5990 that's 586

991

5990 we'll continue here on the home and

health show on WMU 1035 The Light

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