Episode 4: Chris Ayotte interviews Kaylajoy on WMUZ Radio
Transcript: Welcome back! You're listening to the Home and Health Show. RC Heating and Cooling, formerly Ron's Custom, offers HVAC services for homes, businesses, and new construction in metro Detroit and Southeast Michigan. We specialize in furnace repairs and installations, air conditioning work, mini split setups, and humidifier installations. Our dedicated team is focused on providing top-notch HVAC solutions to meet our clients' needs. For reliable HVAC services in metro Detroit and Southeast Michigan, choose RC Heating and Cooling.and you starting with the performance Our maintenance plan starting at $22 a month includes a 21-point inspection with every service. Customers receive priority response time and are added to our VIP list. Additionally, they receive a 10% discount on non-warranty parts and $50 back each year they continue with the maintenance plan. These accumulated credits can be used towards costly repairs or system replacements when needed, providing customers with peace of mind and savings in the long run. For instance, we had a customer who saved up to $700 over seven years and used it towards a furnace replacement in an emergency situation during the winter. Our maintenance plan rewards loyalty and ensures our customers are well taken care of.
so crazy that you guys actually gave me
it they you know she was like there's no
way there's no way you did what you said
you would do always fancy how that works
and you do have um an another
maintenance plan I'm sure she had What's
called the Peace of Mind maintenance
that is $32 a month and that also
includes as you mentioned the $100
purchase AC cruel which is really this
credit back into the system as you
maintain what does that maintenance plan
include she also it sorry the bees of
mine also includes um when we do have to
go out there if we have to go out there
another time during anytime that we're
not there for maintenance she gets a
discounted service call rate so for that
one it's
$89 generally right now ours is 99 um so
she's saving 10 bucks I mean it doesn't
sound like much but hey 10 bucks is 10
bucks right oh yeah all the pennies
count any savings you can get and then
you have What's called the ultimate
maintenance plan tell us about that one
so that is everything that is the bees
knes for your system will come out three
times a year so we'll do a midsummer one
and you also get your filters included
in that your accessories so your
condensate pump and your
humidifier um we'll double check all
those replace your Humidifier filter um
not many people know that there is
actually a filter in there um and then
you also get a service discount on that
$79 for a service call um same day
response time for that so if you've got
that ultimate plan and you call me
you're number one on my list I will move
some else around that's not you know so
an emergency situation if it's just a
normal call they get moved and you get
put to the top of the list extra VIP
there and then also 150 bucks back on
that acral system wow so you're putting
$150 back in the kitty yeah towards
future repairs or replacement with the
ultimate maintenance plan so again folks
it's as low as just $22
a month with the performance maintenance
plan then there is the peace of mind
which is $32 a month and then the
ultimate maintenance plan at just $52 a
month and again a range of services and
offerings that they have you know what
amazes me too Kayla is your Google
ratings my gosh you're like five stars
and you've got a lot of ratings out
there yes Absol people love you I know I
try and do so much for our customers and
you know we always go above and beyond
we treat everyone like family we make
sure everyone's safe and comfortable I
make sure that I do I you know go out
and I Network and I do lots of community
events I do lots of
sponsorships I um you know give back to
our community I make sure that um not
only are we servicing you for your
everyday um Heating and Cooling needs
but also making sure that you guys know
us in the community as well um and so
people are they are very receptive to
all of that which is amazing and uh I
love you know love Charities and all
that stuff what do you think sets you
apart I mean your customers are
completely satisfied I mean these are
enthusiastic reviews which I guess as a
customer who's satisfied with the
service you'd have to be enthusiastic to
actually leave an online review some
people who well they did what they said
they were going to do they don't really
think about it or they don't bother now
if there's something they don't like Y
and they're disatisfied you know they're
going to leave a review but yours are
all just glowing why do you think that
is I think it's my passion I think it's
my drive to make sure our customers are
taken care of and they're they're
knowledgeable and you know educated on
making decisions for themselves no
pressure we're not you know we don't
pressure anybody into anything we also
don't sell you something that you don't
need um you know obviously everybody
wants the best the best but sometimes
you don't need it and you don't realize
the cost associated with that but it's
no pressure it's um we care so much and
we're just so honest about everything
and my guys have they're on the same
wavelength that I am and that's why they
love working for me and being um a part
of the team it's just the passion and
the the honesty and the moral and the
standards that we have created in our
our HVAC world and you know you have a
schedule that's filling up but this is
really a great time for people to kind
of have an inspection of their system as
we transition seasons and have you come
out correct yes it's about to get warm
and I'm so excited for that um but
making sure that you get your maintenan
in pre hot season is always key saves
you money again we get a ahead of those
costly repairs so that you can plan as a
homeowner that okay I know my system you
know they just told me oh my goodness
it's going to go out that's you know
it's a big deal but we're ahead of it so
let's plan let's coordinate together
let's budget you know so that we can
make sure that you're taken care of
before you're uncomfortable before
you're way too hot and in the midst of
the Summer where um it's you know you're
going to have to wait and I don't ever
want anyone to wait yeah I don't either
and I think it's important for people to
just sort of check in with someone like
you to make sure that their system is
running efficiently is saving them money
where possible and that they understand
the life of their system so they're not
calling you in that emergency In the
Heat of the summer say in 99 degree
weather in July and they have no AC yeah
absolutely so not that you don't come
out for those calls as well we do we
absolutely do come out I just wish that
you know let's get ahead of it you know
let's make sure that you're good to go
so that you don't have to call me when
you're you're sweating and your humidity
is very hot and I want to make sure that
all my customers are taken care of way
ahead of time and then we will be out
there we will take care of you we'll
make sure that you're you're completely
satisfied and comfortable at the end of
our at the end of the service um that we
provide for you great time of year folks
to get an inspect
and to have a
maintenance advisor in RC Heating and
Cooling why not take advantage of their
low maintenance plans their performance
plan is as low as $22 a month if you'd
like to learn more you can visit their
website at RC heat
cool.com or you can give Kayla and her
team a call today schedule that
maintenance visit get ready for summer
make sure your AC is running efficiently
and optimally it's RC Heating and
Cooling at 586
991
5990 that's 586
991
5990 we'll continue here on the home and
Hell show on WM 1035 The Light Detroit
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